Black screen on Charge 3

[valerie92]

Hello,

since today I have a black screen on my Fitbit charge 3.

I already tried to reset a few times, and after a while I got a grey screen with verticale lines. But then it just went black again.

I also tried to change the clock, that didn’t work either, nor trying to restart it. 
what can be te problem?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @valerie92.

I am sorry to hear your Charge 3 has a black screen. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker and change a clock face, I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[valerie92]

Hello,

Thank you for your reaction, I tried this already a couple of times. The screen does absolutely nothing, and it gives only two short vibrations in the beginning and nothing else.

[Tashjackson]

Mine has gone too. This is the  3rd one I've had break  in just over a year and a half. Cant email them as not available anymore and live chat unavailable. Very disappointed 😞 

[JudyAllen]

Judie’s charge 3 is light grey and doesn’t react to reset or tapping. I’ve had on the charger with no response 

I think it is dead

[JudyAllen]

From Judy Allen

iI got a battery icon, pressed the button and got a clock face grey with a white line down the middle. Still not a black background 

[SusieCat]

Mine's got a black screen too. This is my second replacement after my first Charge 3 had the grey vertical lines. Not happy at all considering these are not cheap products. Seems to be a design flaw which should be rectified... 

[JudyAllen]

How can I get a good black clock face like it had ?.

[CCEllis]

I am having the same problem with my Charge 3.  I tried the reset and when I put it on the charger and hold the button down for 15 seconds the device will buzz and then shut off.  Nothing appears on the screen.  I then take it off the charger, put it back on, but still nothing happens.  I have tried this several times hoping that something will come up on the screen but it doesn't.  One time it did keep buzzing for awhile after I took my finger off the button and unplugged it from the charger, but the screen remains blank.  This started on Friday with a full charge and after synching with my cell phone in the afternoon.  I had tried tapping it to see the time while I was swimming an hour or so earlier.  Something came up on the screen but I couldn't read it and after that the screen went black.  I have not been able to get anything to come up on the screen since.  I have only had this FitBit for about a year and a half.  I bought it to replace my Charge 2 which had been working fine for a couple of years because I had joined a swim club and the Charge 3 could be used in the pool.

[Johninmd]

HUH!! Must be something in the air!!! Mine did exactly same thing this afternoon: perhaps they’ve built in a drop dead feature??!!

John in MD