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Black screen on Charge 3

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‎12-11-2020 07:40

‎12-11-2020 07:40

The screen on my Charge 3 is black. It vibrates and syncs to my phone but nothing else. I have tried changing the clock face as suggested in another post and also a soft and hard restart whilst connected to the charger, but it won't reboot either. Please help.

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‎12-12-2020 00:02

‎12-12-2020 00:02

Fitbit's advice for those having this problem is at Check here for help with Charge 3 screen issues - Fitbit Community

 

 

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‎12-13-2020 05:27

In response to SteveH

‎12-13-2020 05:27

Thanks SteveH, I’ve tried both of the restarts but had no joy. I’ve now contacted customer support and hoping they’ll be able to fix the fault.

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