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Black screen on charge 3

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‎11-17-2020 10:54 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎11-17-2020 10:54 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

My screen on my charge 3 has gone black. I have tried the advice from other threads several times. Still no luck. This was a replacement watch in January 2020. I have tried emailing Fitbit support to be told I can’t use this way of contacting support. Any ideas? I’m a bit gutted that this is now the fourth watch that has gone wrong after a relatively short time. 

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‎11-17-2020 16:27

‎11-17-2020 16:27

Welcome to the Fitbit Community @Sare4.

 

I'm sorry to hear that your Fitbit Charge 3 screen is black. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I just updated the Customer Support. They will get in touch with you soon. Please check your inbox on the next days. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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