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Black screen on the Charge 3

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‎02-16-2021 09:54 - last edited on ‎02-16-2021 10:45 by Fitbit Moderator

‎02-16-2021 09:54 - last edited on ‎02-16-2021 10:45 by Fitbit Moderator

I have a charge 3 and the screen has been black for a few months now. The only reason I haven't done anything about it sooner is it still tracks my sleep, steps, and activity. I tried restarting as instructed several times, tried changing to every different clock face and nothing has worked. On another note I've always had gps issues with this Fitbit from the very beginning,I go hiking in an area with cell service but it never tracks accurately. My Fitbit Alta HR never gave me any gps or screen issues. Not sure if the GPS is a Fitbit or phone issue. 

 

Thanks!

 

 

Moderator Edit: Clarified subject

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‎02-16-2021 10:46

‎02-16-2021 10:46

@CSauza It's good that the community is growing! 

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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