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Black screen won't restart, not paired

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‎03-01-2022 22:19 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-01-2022 22:19 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

My fitbit battery died a week ago.  I remembered to charge it yesterday.  

Once charged I noticed the screen did not come on.

I tried to reset it using the (put on charger, hold button 8 seconds) and (put on charger hold 15 seconds) methods.  They are restarting it, I know this because when I tried to sync it couldn't find the fitbit for a few seconds during the restart but the screen stayed black.

I tried changing the clock, several times.

I tried updating the app.  I tried syncing it. I tried restarting my phone and updating the app then syncing again.

None of these things worked.  I tried unpairing my fitbit to force a change... with out the screen I can't re-pair it however.  Now my fitbit is a vibrating brick. 

The heart rate light does come on and it does vibrate.  The fitbit is not wet and has never received much of a shock, drop, or water past washing hands.  There is no external damage. 

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‎03-02-2022 18:31

‎03-02-2022 18:31

@JaceRyddle Nice to see you here. Than you for your report and for trying to solve this by yourself. 

In your case the next step is to give us a call or chat with us, so that our team can have a closer look at this. 

Click here to get connected. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎03-03-2022 03:46

‎03-03-2022 03:46

Unfortunately Fitbits seem to only last 12 to 20 months.  My second charge 4 has just done the same.  If your first watch they may send new one out, even if out of warranty.  I got 35% off voucher but as the new charge 5 costs £170 here and only £135 at argos or currys the gesture is hollow.  These watches are great when they work but too expensive to replace every 12-20 months.  

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