Charge 3 and Charge 4 Black Screens

[vikvac49]

What do I do with Fitbit 3&4’s with black screens? I have a total of six of them

Moderator Edit: Clarified subject.

[LZeeW]

@vikvac49   Sorry, but I think the only option is to dispose of them as e-waste by your local rules.

[alexthecat]

@vikvac49 Google has a recycling program for old and unwanted Fitbits. There are also some retailers, such as Best Buy and Ace Hardware, that accept e-waste. 

[CapeCodLady]

Do you want to use them? Black screens can usually be fixed with a restart. Many users are having this issue.

[AndreaFitbit]

Thanks for getting back to us @vikvac49. I'm sorry to hear that your Charge 3 and Charge 4 have black screens and will be happy to assist. 

Please follow the instructions for each device separately in order to try turn the display on. (It would be better if you place them in a separate room when you try the steps).

1. Sync the device in the Fitbit app.
   1. From the Today tab in the Fitbit app, tap Devices.
   2. Choose the device you want to sync.
   3. Tap Sync Now.
2. Check for available Firmware updates.
   1. With the Fitbit device nearby, open the Fitbit app.
      • Make sure the Fitbit device is charged.
   2. Tap the Today tab >  Devices >  your device.
   3. Tap Update.
      • This option only appears if an update is available.
   4. Follow the on-screen instructions.
      • Keep the Fitbit device close to the phone, tablet, or computer during the update.
      • When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.
3. Charge The Fitbit device:
   • Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work.

4. Restart the device. Your data won't be deleted. Go to How do I restart my Fitbit device?
5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:
   1. Open the Fitbit app.
   2. Choose Device Settings.
   3. Navigate to the clock face options and try selecting a different clock face.

Thank you for your assistance @LZeeW, @alexthecat, @CapeCodLady.