Blackberry Keyone no call & text notifications

[moday]

Hi everyone.

I WRITE THIS POST AS I COULD NOT RESOLVE PROBLEM WITH ADVICES FOUND ON THIS AND OTHER FORUMS.

Myself and my wife recently bought new Fitbits for ourselves.

I got Charge 3, she took Charge 2.

Our phones are Blackberry Keyone (Mine 64/4GB, Her 32/3GB - identical system description, Oreo 8.1.0).

Setting up Charge 3 was easy-peasy - works fantastic (on both phones).

The issue is that Charge 2 on my missus phone will not receive call & message notifications.

But when I tried on my phone (with default Charge 2 settings) it was working fine (about 3 second delay on receiving notification).

I tried everything (as mentioned I went trough all proposed popular solutions from the forum) :

- keep alive widget + always connected, encryption,

- switch on all possible permissions for Fitbit app

- reinstalling Fitbit App,

- network setting reset,

- Bluetooth cache reset, 

- finally system factory reset....

No positive result 😞

I can see it may be BB software bug, but maybe I missed something.

I would really appreciate your help.

Many thanks

[SunsetRunner]

Is the device you are trying to sync to a supported device?

 https://www.fitbit.com/devices

[moday]

It is not.

BTW.  The list of supported devices is a joke...

[willy1066]

I am having the same issue with a BB Keyone.  I have not been able to find any assistance on resolving this issue??

[AlvaroFitbit]

@willy1066  Welcome! It's great to see you around! Sorry to hear that you aren't getting notifications on your Blackberry phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

I'll be around.

[ChristianTietje]

Hi Modal,

had same problem. Somehow I had changed a setting. Try //Settings//Apps und Notifications//Special Access//Notifications Access// or Seminar Menues, I trieb to translate.

Christian Tietje from overseas

[AlvaroFitbit]

@ChristianTietje I hope you are doing fine and sorry for the delay in my reply.

Although this thread is old I do appreciate you posting what you did to fix this issue. I am sure other members will find it useful.

I'll be around.