Blank Charge 2 display but still syncs

[H20man]

Recently my fitbit display went black.  I thought it was because the battery went.  But I charged it and still no display.  I discovered that it was still tracking my steps and syncing to my phone.  But not displaying anything on my fitbit. 

I did some searching and saw some posts that said to reset the fitbit 3 times, which I tried but did not work.  How do I get my display back?

[LanuzaFitbit]

Welcome to the Forums @H20man.

Thanks for bringing those details and trying to restart your Fitbit 3 times to get it to work.

I have reached out to our support team so that they can get in touch with you about this situation. They will be more than happy to help you figure out what is going on and to find a solution.

Let me know if you have any further questions.

[scottlisa]

same issue here..wore it this morning still tracking steps and no screen  completely blank...this is my wifes fitbit..i have same one and it works still...only thing she did differently was update the app to current version

[LanuzaFitbit]

Welcome to the Forums @scottlisa.

I apologize for the delay in my response. Thanks for sharing those details.

Our support team will also be getting in touch with you as I mentioned above. They will be more than happy to help you.

Let me know if you have any further questions.