help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank screen and red hot charge 3 :(

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2019 11:54 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎08-23-2019 11:54 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

Charging my fit bit charge 3, it became red hot and the screen went blank, only had it since February and I love it! What do I do!? 😞 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎08-23-2019 18:16

‎08-23-2019 18:16

Take it off charge and return it for a replacement from where you purchased it.

 

If it's getting hot, that suggests a battery failure and you don't want to be wearing it or trying to charge it if it's now defective. 

 

Where are the moderators here, with all these hot batteries and no safety warningsSmiley Frustrated?

 

Best Answer
0 Votes

‎08-23-2019 19:26

‎08-23-2019 19:26

Hi @Catherinerose30 I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-24-2019 12:09

In response to NellyG

‎08-24-2019 12:09

@Catherinerose30 welcome to our Fitbit Community! Since you mentioned that your Charge 3 got hot while charging it, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them.

 

@Misty59 Thank you for your feedback and comments.

 

@NellyG Your help is greatly appreciated.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎08-26-2020 20:31

‎08-26-2020 20:31

My Charge 3 started showing lines so I did a reset and changed the clock. The phone went from 100% to 14% in a matter of hours and it was vibrating with a very dull screen. I plugged into charger and heard it constantly vibrating when I went into room. The fitbit was red hot and not showing anything on the screen. I've had this for close to a year and I'm very disappointed at this as I've become so dependent on it. Please help!

Best Answer
0 Votes