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Blank screen but green lights glow below

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‎08-07-2019 05:12 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-07-2019 05:12 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Please help me with this issue.The tracker will charge, recieve notification, vibrates also but doesn't show anything on the screen.The screen is always blank.Please help me with this issue no one is replying to these issues.There are no service center's also around here in Bangalore.please help me 

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5 REPLIES 5

‎08-08-2019 09:35

‎08-08-2019 09:35

@TejasS, a warm welcome to our Community!

 

Let me help you with your Charge 2 not working. Please try restarting it by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-16-2019 23:15

In response to AlvaroFitbit

‎08-16-2019 23:15

Restart is not working out again the black screen only.

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‎08-16-2019 23:37

‎08-16-2019 23:37

Let me guess - you updated the firmware in the last week?  Join the bricked Fitbit club.  They may offer you 25% off a new device or if you ask maybe a replacement.  See the 14 pages of replies on the firmware release page of people with bricked devices.

 

Fitbit won’t admit there is a problem but have talking points ready.

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‎08-16-2019 23:45

In response to Dtdph

‎08-16-2019 23:45

Where to join the club and why don't they give the replacement???

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‎08-16-2019 23:47

In response to AlvaroFitbit

‎08-16-2019 23:47

@AlvaroFitbit tell me the solution for this.I have restarted the device but still no response on the screen.Reply with a helpful solution.

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