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Blank screen but it vibrates-Charge 3

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‎10-15-2020 01:59 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-15-2020 01:59 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

Hi there

 

My fitbit currently has a blank screen however when I press the button are the side it still vibrates. However it is a longer vibration than usual. The sensors are not working either.

I have tried both a short and long restart- neither of which have worked.

I have also tried to change the clock face on the app but the app cannot sync to the Fitbit.

 

Can someone help with this please?

 

Moderator edit: updated subject for clarity

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‎10-15-2020 19:12

‎10-15-2020 19:12

Welcome to the Fitbit Community @Jen86007.

 

I'm sorry to hear that your Fitbit Charge 3 screen and heart rate sensors are not working. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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