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Blank screen on Charge 3 wont reboot

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‎12-06-2020 14:42 - last edited on ‎12-07-2020 03:20 by Fitbit Moderator

‎12-06-2020 14:42 - last edited on ‎12-07-2020 03:20 by Fitbit Moderator

My charge 3 screen recently went black. I've tried the whole reboot thing whilst on charge taking it off and putting it back on again!! Its still collecting all my data, steps etc..I was even able to do an update but still got a blank screen..and yes I've tried changing the clock face, I've tried them all!

 

 

Moderator Edit: Clarified subject

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‎12-07-2020 03:26 - last edited on ‎04-30-2025 07:51 by Fitbit Moderator

‎12-07-2020 03:26 - last edited on ‎04-30-2025 07:51 by Fitbit Moderator

@Gillian932 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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