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Blank screen on Fitbit Charge 2

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‎07-16-2019 11:39 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 11:39 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My screen suddenly went blank on my Fitbit charge 2 Everything else on it works. I tried all the suggested fixes. I spoke to support this morning  they do not fix them there is no where to send them to fix. The only offer they could suggest was 25% off me buying a new one and I pay the tax and shipping. I have noticed this has happened to lots of people at about the same time. I think Fitbit sent an update or spike which has caused this problem. They now need to send another that fixes it. Or do the only last one to two years?  Any helpful suggestions please

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24 REPLIES 24

‎07-31-2019 11:59

In response to raosuraj

‎07-31-2019 11:59

Well, mine will not take a charge nor will it come on now.
Binford

Sent from Yahoo Mail on Android
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‎07-31-2019 12:30

In response to Binford

‎07-31-2019 12:30

Sorry to hear it has happened to you too. Any ideas what we can do next?? Fitbit support only suggest we buy a new one. What so it can happen again. I don’t just want to leave this there must be some recourse we can take

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‎07-31-2019 12:36

In response to raosuraj

‎07-31-2019 12:36

I totally agree with you. What can we do next to complain. Or are we suppose to just shuffle off into the sunset and accept our losses it has happened to so many people Discusting customer service

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‎07-31-2019 12:39

In response to taposh

‎07-31-2019 12:39

I think Fitbit should tell people before they buy the product will be switched off after 2 years or it is a disposable item. I would not buy another nor will any of my family or friends

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‎07-31-2019 12:43

In response to ClaireP87

‎07-31-2019 12:43

I wonder what else we could do?? To complain customer service here just want us to buy another 

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