Blank screen so i have unpaired charge 3 and now I am stuck as I need 4 digits on the screen!

[MarionUK]

Yesterday I updated the software as prompted by the app. Shortly after the screen went blank. I have tried all suggestions of forum to no avail. Finally unpaired my charge 3 uninstalled app and reinstalled it. Now i am stuck ad I need 4 digits displayed on fitbit screen to pair it. Any suggestions please? Thanks

[Rich_Laue]

Hello @MarionUK by un-pair did you do this through your phone's bluetooth menu,  or did you remove the Charge 3 from your Fitbit account.

During the setup process,  after the app finds your tracker,  the 4 digit code gets displayed on the tracker. 

Let us know what happens.  

[MarionUK · Accepted solution]

thanks for your message. I habe unpaired from.my fitbit account. The screen remains black i have tried everything. I cant see 4 digits nothing is displayed the screen is black. Therefore i cannot pair it.

[Meagan893]

Hi, @MarionUK can you tell me whether you have managed to resolve this issue as I am having the exact same problem? unpaired device and removed from app following update problem. Now blank screen and unable to sync as i cannot see the 4 digit code on my blank screen!! so frustrating

[Pennypitstop]

I am having the same problem, because of the blank screen I can’t re-install my fit bit. Also, my Fitbit is not charging. Help! Please

[Rich_Laue]

You could try to shut the Charge 3 off then restart it. 

Put it in its powered up charger and hold the button until you feel the vibrations and the line fills up the screen. Oops no screen,  so hold in the button until the vibrations stop. 

Release the button and press to turn on,  maybe that will turn the display on. 

Or http://contact.fitbit.com

[MarionUK]

Hi Rich

Thank you for trying to help. I have tried several times but it did not work. It looks like I need a replacement after 2 months only.

Thanks

[Xboxone]

my went blank once but it trun back on after 2days.maybe try to call Fitbit and let them see what they can do to help you to get back working again or just get a new one if they can’t help you 

[Pennypitstop]

Hi
I have tried all the various ways of trying to fix it, but unfortunately
it’s still not working. I think I’ll have to get in touch with customer
services.
Thank you

[Meagan893]

Just getting a new one shouldn’t have to even be an option, something shouldn’t just break after only having it a few months. If that were the case I wouldn’t even think of getting another! 

[Meagan893]

I’ve been intouch with customer services today and they had me run through all the troubleshooting methods with them over the phone even though I explained I’d already tried what they were suggesting. They have now passed it onto their ‘charge 3 experts’ who will get back to me in 3-5 working days so we will see! 

[MarionUK]

Hi I have emailed customer service again. This time i have received a reference number. I am converned they may be drowned under similar requests and will get back to me very late. Lets see!

[MarionUK]

Hi, no luck so far unfortunately. I am really annoyed. Will keep you posted!

[Coastwitch]

Spoiler

Me to nothing works no screen no charging no lights on the back of watch but will vibrate when button is held in

[Pennypitstop]

Hi Megan893
That’s interesting! I’ll get in touch with and see if they can help. I’ve
only had mine for 3 months.
Regards

[Pennypitstop]

Hi MarionUk
I am going to try the same. It does see to be a lot people having problems
with their charge 3z
Regards

[Pennypitstop]

Hi coastwitch
Exactly the same here. 🤬
Frustrating
Regards

[MarionUK]

Hiya

Unfortunately they have not been helpful they have given the standard solution of changing the clock face and resetting until I get a bar. My fitbit remains black i obviously need a new one or a refund as I suspect the same issues will happen. Really not happy.

[Pennypitstop]

Hey,
Well after a week of blank screen, not being able to charge it (well I’m surmising that as the screen stayed blank). My Fitbit suddenly decided that it would start working again. I have no idea why or how! I’ve only had for 3 months so it’s new. Hopefully it won’t happen again! Maybe it had a headache 🤕
Hope your Fitbit decides to wake up soon too.
Regards

Tinkerbell

[Buttemjay]

I have exactly the same problem and nothing seems to solve the problem.

This screen problem appeared after the last update