Blank spots in Charge 3

[Yourturn]

My  charge 3 screen has sections of the display lights out. I can’t read it at all. I can just make out feint numbers at the bottom of the screen. Can’t make out the rest. I’ve done a reset and it’s the same

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Yourturn.

Thank you for sharing the inquiry regarding your Charge 3. Sorry for the inconvenience.

I'd recommend you try to perform the long restart on the device: Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

Now, please try to sync it. If by any case you have some difficulty to sync, see the steps listed in this article: Why won't my Fitbit device sync?

In addition, change the clock face of the device. Here are the tips.

[Samm_]

My screen is also black, I've tried this multiple times and it's not working 

[Yourturn]

No this doesn’t work. I can’t change the clock face as I can’t see the menu to change it