Bluetooth Can't find Charge 4

[Johnmed]

Stopped synching. Followed all the steps. Rebooted phone. Disconnected from BT, reconnected. Uninstalled/reinstalled software. Now bluetooth can't even find the device. 

I've done this so many times. I wish they fix this problem. It's the only bluetooth device that seems to have this problem. 

Moderator edit: format. 

[JuanFitbit]

@Johnmed , Nice to see you here. Thank you for trying to solve the situation with the Bluetooth. 

Please note that the connection between the app and the Charge 4 will be handled by the app and not the Bluetooth menu on the mobile device. 

For better results, make sure that no other Bluetooth device is connected to the phone or nearby. (headphones, keyboards, etc.)

Please follow these steps, some of which you have already done, but the order is important:

-Restart your Charge 4.

- Please on mobile, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)

-Turn off Bluetooth and restart your phone. (switch off and on again).

-When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.

- Go on the app. From here, try setting up the tracker as a new device.

See you around