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Bluetooth Issue Charge 2 not syncing with new phone

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‎01-19-2019 09:11 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-19-2019 09:11 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi

I have a Fitbit Charge 2 and had a Samsung which it was set up on. I have just upgraded my phone to the Galaxy S9, and when trying to connect my Charge 2 to my new S9 Bluetooth, it constantly says "Paired on Previous Device" even though I have forgotten it on my old Samsung. 

I have restarted the Charge 2 and my phone and still not working. 

 

Please help! 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎01-20-2019 08:02

‎01-20-2019 08:02

@JEAfit2 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 isn't syncing with your new phone and thank you for troubleshooting this issue. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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‎01-21-2019 08:30

In response to AlvaroFitbit

‎01-21-2019 08:30

Hi thanks for getting back to me but we seem to have sorted it.

Get Outlook for Android
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