Both Charge 2 and 4 detect heart rate on my wrist, but the data stopped showing up in the app today

[ElsieS]

Charge-4 detects heart beats and heart rate graph was visible in the app up to midnight last night.

I have read through all the recommended fixes

1) reboot charge-4 - can see that is detecting my heartbeat

2) deleted and restored fitbit app (iphone) - no heart rate graph

3) change the iphone time setting to 24-hours: most recent reported cure:  https://community.fitbit.com/t5/iOS-App/Daily-heart-rate-graph-not-showing-solved/m-p/5698481

No success

I also have a charge-2 that also show heart beats on the band, but no data is visible in the app.

app is detecting steps, exercise, etc

Still no heart rate graph.

Hoping someone has a new&improved repair (could it be related to the change from DST?)

Thanks!

[jameeka]

same thing on my charge 2. must be related to DST? I did everything. deleted app, restarted fitbit several times.  reads my heart rate but no charting. stopped at midnight. 

[ElsieS]

Thanks! I thought I was losing my mind!

I hope that someone will come up with the unique solution for us!

[ElsieS]

Charting restarted at midnight Sunday.

so, I guess it was something to do with daylight savings time

[LZeeW]

@ElsieS  @jameeka   This issue is 100% released to the end of DST.  This is an app issue and unrelated to your Fitbit model.  Everything seems fine today.

[ElsieS]

Thanks!