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Bought "new" charge 4 limited edition but can't connect

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‎09-19-2024 04:12

‎09-19-2024 04:12

I bought a "new" fitbit charge 4 because my other doesn't show the screen anymore. It was om marktplaats ( kinda like Craig's list) .. Fist one didn't connect , 2nd one he kindly replaced the 1st . Doesn't connect righter.  stops at this screen .. 100% and Bluetooth restarted several times as the watch. Help or is it a lost cause? 

 

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‎09-21-2024 08:10

‎09-21-2024 08:10

Hi @Costar  more than likely, it's a lost cause. Fitbit has the Charge 6 now and no longer sells the Charge 4. It would need firmware updates and those usually stop two years after the last date it was made. Sorry this happened to you. Sometimes it works out buying from someone else and sometimes it doesn't,

Stepping in the U.S.A. since September 2013. Android 14

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‎09-25-2024 09:57

‎09-25-2024 09:57

@Costar   Just to be complete, it's possible that they are counterfeit devices.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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