01-27-2020
10:23
- last edited on
09-23-2020
17:45
by
MatthewFitbit
01-27-2020
10:23
- last edited on
09-23-2020
17:45
by
MatthewFitbit
Hi, I received a replacement charge 3 after the pixels went in my last one. I have fully charged the fitbit but the screen has stated black. I have tried the 15 second reset that I have seen posted but it has not worked. Help would be useful please.
01-27-2020 10:44
01-27-2020 10:44
Mine did this when I got a new one. Mine was fixed via a restart, but you might want to get in touch with Customer Support.
01-27-2020 11:24
01-27-2020 11:24
Hi does your screen keep coming up with the fitbit logo and flashing across the screen is fitbit.com/setup? I have just received my replacement for the same issue as yours and I cannot connect it to my phone? I have looked everywhere for the answer but I am at a loss!
01-27-2020 11:29
01-27-2020 11:29
See the sidebar option Restarting Charge 3 to see if that helps at all for both of you.
01-27-2020 11:32
01-27-2020 11:32
I spoke to customer support in the end and have to send off for another replacement. Third time lucky I guess.
01-27-2020 11:33
01-27-2020 11:33
Ok thank you!