Brand new Charge 2 didn't work AND replacement that was sent also doesn't work.

[efox12]

So I bought a Charge 2 a few months ago. When I tried to set it up as a new device it wouldn't work. After going back and forth with fitbit support, they decided I needed to send it in for diagnostics and they would send me a replacement. About 2 weeks later I got the replacement............it doesn't work either. I have had 2 other fitbits in the past that worked fine. Now the want me to return the replacement so they can send me another replacement? Are you kidding me?? At this point, I would like them to send me a whole new product. I'd even pay the difference in prices! This is just ridiculous!

[AlvaroFitbit]

@efox12 Welcome! Thanks for being part of our Community! Sorry to hear about your issues with your Charge 2. There has been reports about this issue setting up the Charge 2. I understand that this experience has been frustrating and tiresome but I can only ask for your cooperation with Support so they can replace your device. Hopefully the issue will be resolved with the new device.

Let me know how it goes!

[Benrobbins3]

Well if you can I'd get your money back. I've had my fitbit for 18 months. Then the screen went, I'm on my 2nd replacement and it doesn't work