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Brand new Charge 2 not tracking floors

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‎11-05-2019 00:22 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-05-2019 00:22 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I have been wearing my new Charge 2 for 4 days and it says I have climbed ZERO floors. My iOS health app says I climbed 60 and I’m pretty sure it was more like 90! (I gave away my old Charge HR that counted floors perfectly, lured by the stylish Alta, which I curse for not counting floors at all. I bought the Charge 2 because of complaints I read about the Charge 3 clock faces.) ... Anyway, I have updated the app, performed a reset, and there doesn’t seem to be a firmware update. Even if I could find the altimeter hole in the back, I doubt it would be dirty coming out of the box. Please, no suggestions about carrying things or swinging my arm while climbing stairs. I climb stairs just the same way as when I wore the Charge HR. I am hoping someone here can help me — I am eager to get back to tracking my flights. 

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‎11-06-2019 08:10

‎11-06-2019 08:10

@Mheisterkamp Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 not counting floors and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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