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Brand new Charge 2 won't charge

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‎03-03-2021 01:21 - last edited on ‎03-03-2021 12:36 by

‎03-03-2021 01:21 - last edited on ‎03-03-2021 12:36 by

So, fresh out of the box . . . I have of course removed the plastic strip, put the cord in a working USB slot, clipped it onto the Fitbit, making sure everything is aligned . . . the battery icon comes on--and that's it. No charging occurs. Have had it in the charging port yesterday and all last night. What can I do?

 

 

Moderator edit: subject for clarity 

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‎03-03-2021 07:07

‎03-03-2021 07:07

Hi @eoakley  where did you get it? The Charge 2 was retired quite a few years ago. Sometimes when a Fitbit has been sitting with a dead battery, it might not come back to life.

Stepping in the U.S.A. since September 2013. Android 14

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