help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Charge 2 won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-18-2021 14:31 - last edited on ‎12-20-2021 15:16 by Fitbit Moderator

‎12-18-2021 14:31 - last edited on ‎12-20-2021 15:16 by Fitbit Moderator

Hello, 

My partner got me a Charge2 today, and I'm not able to get it to turn on independent of the charger. 

If it's plugged in, I can see a battery, and I was able to set it up with my phone. The app on my phone also says the power is 100%. However if I unplug it, I am unable to get it to turn on or connect. 
I've already tried resetting it a few times, but it doesn't seem to work. 

There is also no vibrate when charging or at any other time. 

Any help?

 

 

Moderator edit: format. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-20-2021 15:18

‎12-20-2021 15:18

Welcome to the Fitbit Community, @Olliot. Thank you for letting us know about the steps you have followed in order to turn on your Charge 2.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes