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Brand new Charge 3 won't start up

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‎07-19-2020 14:35 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-19-2020 14:35 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

Brand new charge 3, start up/set up will not work. Tried on 2 different devices and it will not work on either. Anyone experience the same? How can it be resolved?

 

Moderator Edit: Clarified subject

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‎07-20-2020 10:23 - edited ‎11-03-2023 18:10

‎07-20-2020 10:23 - edited ‎11-03-2023 18:10

Hi there @Patricia0761, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been experiencing when trying to set up your new Charge 3. I appreciate you've already taken the time to try the setup with a different devices, nice way to go!

To further investigate, may I know if you see an error message on the Fitbit app? Have you made sure to fully charge your device before starting the setup process? Also, is the Fitbit app updated in your phone?

If you haven't done so yet, I suggest trying the troubleshooting steps provided in this help article: Why can't I set up my Fitbit device?

Let me know if you continue having issues, I'll be around and glad to continue assisting you.

Maria | Community Moderator, Fitbit


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