Brand new Charge 3 won’t update

[SunsetRunner]

Brand new Charge 3, will not update for the first time. I’ve followed all the instructions but keep getting a ‘!’ After putting the pin in? 

[James_Vierkant]

It's not connecting via bluetooth.  Are you getting any notifications or syncing between the tracker and your phone/device?

[SunsetRunner]

It gives me the pin then nothing 😞

[LuckyRedPony]

I got a brand new Charge 3 yesterday.  The app says I need to update before I can use.  I've tried 20 times and have not been successful.  I've held the fitbit button until I get the smiley face, turned bluetooth on/off on my phone, closes & reopened the app.  Everything it fully charged and plugged into the charger while I try.  It starts out updating saying it will take 30 minutes -- then after about 5 minutes when it gets to 12% or so in the update, it crashes out.  Have you had any luck getting it work at all?

[MarreFitbit]

Welcome to the Community @LuckyRedPony, it's nice to see you here! Thanks for trying the steps you mentioned in order to update your new Charge 3.

I'd recommend taking a look at the help article: Why can't I update my Fitbit device?

Give this a go and let me know the outcome, I'll be around.

[samdaisy]

Have you had a answer as I have a replacement charge 3 as the screen went dead on a six month old one and now the new one says I need an update which it won't do I have forgot the devices removed the app turned off the phone blue tooth all the things its say to do more than 20 times over several hours and still the same a few seconds after saying updating it says failed any ideas ?

[HenryWith]

I am having the same issues. Replaced mine since the first one lasted 6 months before breaking. With the new one it keeps failing to update despite trying all the troubleshoot options and now the new fitbit has a white line and shows nothing and I cant even use it.

Complete joke, especially for how much it costs. 

Any help would be appreciated as well.

[Chezzalh]

I'm having the exact same problem, brand new opened the box tonight... 

[kevmcc]

Me too. Brand new, box opened tonight. won't update, have done everything suggested here or in the app.

[emily8404]

Brand new charge 3 connects to my phone but firmware update immediately fails. I called Fitbit tech support and after a 30 minute hold, I was told this is a problem on Fitbit’s end and should be fixed by tomorrow. Bummer I couldn’t start to use it right away but wanted to post this in case it helps anyone else.

[samdaisy]

Thank you so much thats really helpful will save me being on hold any longer 

Hopefully will be OK tomorrow, shame it won't work on my walk with the walking group but hey ho as long as it does 

[jww3]

I also have a brand new Charge 3 that won't update.  I've tried all the troubleshooting and it just starts the update and then fails.

[alliedawn]

I’ve had this Fitbit for 5 days and I still can’t use it. Experiencing the same problems as Above.. it will start to update then crash . Can anybody help.. tried the above suggestions to no avail