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Brand new Charge HR charges and sync but won’t turn on when it is off the cable

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‎01-19-2019 02:59 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-19-2019 02:59 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

Took my Charge HR out of the box. Downloaded the app, set it up, put it on charge. After 2 hours, I pressed the button and it showed full battery. But it won’t turn on. I plugged it in again, long pressed the button to reset it, saw the display v128, unplugged it and tried turning it on, still won’t work.... What should I do? 

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‎01-19-2019 08:51

‎01-19-2019 08:51

Return it for a refund. The Charge HR has been out of production for well over 2 years now. If that is what you have, it likely sat on a shelf for that long with a completely discharged battery and is now permanently damaged.

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