Brand new and I have NOTHING on my screen

[Wandillareeds]

I unpacked it, charged it ( I can feel the vibrations) no smiley face on connection. I tried syncing with app via Bluetooth I can do it but I can’t see anything on my screen so I can’t put the pin in? HELP

[JuanFitbit]

@Wandillareeds , A warm welcome to the Community! Thank you for your message and report. 

Please connect your Charge 4 for at least 30 min to charge. 

Then try restarting it by holding the button for 8 seconds while the tracker is still connected. 

And then release the button. 

See you around. 

[Wandillareeds]

I’ve tried charging it to many different charging ports including laptop computer over three days. It was on charge all night last night then held the button down again and it vibrates but nothing comes on. Tried, 10 and 20 seconds but still nothing. Thank you for replying.

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[SunsetRunner]

Hello @Wandillareeds 

If after multiple attempts of restarting your Charge 4 has failed and changing different charging ports still has yet to get your Fitbit Charge 4 up and running again I would strongly suggest contacting Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I personally find calling them directly the easiest but live chat is good as well. I hope you find a solution. 

[JuanFitbit]

@SunsetRunner , Thank you for your help

@Wandillareeds , Nice to see you back . Thank you for your reply and further efforts. 

In that case, as advised by our friend MegaBite please give our team a call or chat with them 

They'll be glad to have a closer look at your case. 

Here you'll find our contact options

See you around.