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Brand new charge hr won’t turn on

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‎01-11-2020 01:00 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎01-11-2020 01:00 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Brand new charge hr given as a gift in unopened packaging yesterday. Followed instructions, it will sync to my phone but display won’t turn on. Have tried reset several times and charger icon keeps showing lightning bolt, then exclamation mark, then saying it’s full but has never turned on! Help 😭

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6 REPLIES 6

‎01-13-2020 12:57

‎01-13-2020 12:57

Welcome to the forums!

 

I would take it back and exchange it where ever you got it. Sounds defective

 

If bought here contact support by using the help at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-17-2020 18:42

In response to WendyB

‎01-17-2020 18:42

Is it really a charge HR? These haven't been made in 3.5 years. 

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‎01-17-2020 19:53 - last edited on ‎01-20-2020 09:32 by Fitbit Moderator

In response to Rich_Laue

‎01-17-2020 19:53 - last edited on ‎01-20-2020 09:32 by Fitbit Moderator

Yes positive it is.

 

Moderator edit: removed personal information

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‎01-20-2020 09:28

In response to JessieMB

‎01-20-2020 09:28

It might be that your 3-4 year old brand new Charge HR may have a bad battery. 

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‎01-20-2020 14:05 - last edited on ‎01-20-2020 14:50 by Fitbit Moderator

In response to Rich_Laue

‎01-20-2020 14:05 - last edited on ‎01-20-2020 14:50 by Fitbit Moderator

It was bought the first week of January, know it all
--
Kind Regards,


 

Moderator edit: removed personal information

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‎01-20-2020 14:28 - edited ‎01-20-2020 14:30

In response to JessieMB

‎01-20-2020 14:28 - edited ‎01-20-2020 14:30

Then check the box it came in. it will not be a Charge HR which was replaced by the Charge 2 which has been replaced by a Charge 3. 

 

I've been simply trying to ascertain which tracker we are talking about. 

 

If it is a new tracker you can contact Fitbit, if it is a Charge HR you can still call but won't be under warranty. 

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