Broken Band - Warranty Claim Site Broken

[phil94028]

I suspect a lot of people have the same issue. The warranty claim link errors out after you select the device and click next.  

Does anyone know how to get warranty service. It looks like they have shut down https://contact.fitbit.com

Not sure if it is close enough in to dispute the credit card charge.  

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[stuartlee]

I had a slowwww 45 min livechat and sent photos of the broken band.  I was given a reference and told to claim on the warranty page, which as you have confirmed doesn't work.  I've tried every browser, its definitely a Fitbit issue - frustrating.

[Odyssey13]

There is a form for those in the USA to fill out for those in warranty with a band issue. It works, as I just tried it.

https://myhelp.fitbit.com/s/warranty

[phil94028]

Still errors out of me and other people apparently The landing page works  - you have to go to the second page after you log in and  select your device.  See attached.  

[Odyssey13]

Thanks @phil94028  for posting that. I've asked a moderator to stop by to see if they can assist you.

[Betta_ii]

Good night,

I am trying to file a claim for a broken band ( Fitbit Charge 3, 7 months old, Australia), however the link is not working. once I select my device and I click next, a message appears and says: ¨Something went wrong, please refresh the browser window¨. I have tried with different browsers and computer.

Could you please help me. I can send my details and pictures of the broken band.

Kind regards

Gonzalo

[LiliyaFitbit]

Welcome to the Fitbit Community, @Betta_ii.

I am sorry to hear your Charge 3 band broke and the link to file a clam is not working. I appreciate your efforts and the additional details and I am here to help. Thank you for reporting the issue with the link for a warranty claim, this has been escalated to our team and they are already investigating it and looking for a resolution. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[MatthewFitbit]

To build on what @LiliyaFitbit stated - our team is looking into the error you encountered while using the self-service warranty tool, and will provide further update here as we work toward resolution. Thanks for your patience.

[stuartlee]

I'm still waiting for assistance here, I have a reference number from my livechat call #37130104 and have provided photo evidence but its now 4 days with no band or update from fitbit and this link is still broken.  How do I obtain a replacement band URGENTLY please?

[MatthewFitbit]

@phil94028 @stuartlee @Betta_ii The self-service warranty page at https://myhelp.fitbit.com/s/warranty is now working properly again. You should be able to proceed using that interface, if you still need warranty assistance with your wristband.

Sorry for the inconvenience, and let me know if you continue to encounter any errors.

[stuartlee]

Thank you Matthew

[AlokM]

I am also getting the same error since last few days.  Noticed this thread and tried to use the link suggested in this thread.  However the end result is still the same.  I am getting "something went wrong.  Please refresh your browser window."  Appreciate your urgent help on this matter

[phil94028]

I did get the replacement eventually.  Went to one of the third party nylon woven bands in the end. It is much nicer/more comfortable and does not have the weak point at the buckle.