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Broken Charge 2 band

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‎05-27-2020 16:47 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-27-2020 16:47 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

my band keeps breaking

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎05-28-2020 10:09 - last edited on ‎05-25-2025 05:45 by Fitbit Moderator

‎05-28-2020 10:09 - last edited on ‎05-25-2025 05:45 by Fitbit Moderator

@She1 It's great to have you here! Sorry for the delay in my reply.

Let me help you with your damaged Charge 2 band. For this I suggest you reach out to our Support team for assistance. I have created a ticket so they can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-28-2020 11:08

In response to AlvaroFitbit

‎05-28-2020 11:08

Seeking help with my broken band.

Sheila Castillo-Matthews
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‎05-31-2020 11:29 - last edited on ‎05-25-2025 05:45 by Fitbit Moderator

In response to She1

‎05-31-2020 11:29 - last edited on ‎05-25-2025 05:45 by Fitbit Moderator

@She1 thank you for the reply.

As mentioned before I created a ticket for you. Support should contact you via email to help you with this issue. Haven't you received any contacts from them? Please do take into consideration that due to recent events affecting our operations, we may need more than 7 business days to respond.  

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-31-2020 17:13

In response to AlvaroFitbit

‎05-31-2020 17:13

I need to you to fix my fitbit you can replace the band send it to me please

Sheila Castillo-Matthews
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‎05-31-2020 17:14

In response to AlvaroFitbit

‎05-31-2020 17:14

Please help me,  can you please replace the band or cut me a deal on a new watch

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‎06-18-2020 09:22 - last edited on ‎05-25-2025 05:42 by Fitbit Moderator

In response to She1

‎06-18-2020 09:22 - last edited on ‎05-25-2025 05:42 by Fitbit Moderator

@She1 thank you for the update.

I can't provide replacements. Only the Support team can do this. Please reply to their email (I verified that they have already responded to you via email) to continue with the warranty verification process.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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