Broken Clasp on Charge 3

[Glegly]

Owned the Charge 3 for <one year, and the clasp has fallen off. Clasp, meaning the simple metal clip that holds the straps together. Nothing appears broken, how do I reattach it?

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Glegly.

I am sorry to hear about the broken clasp on your Charge 3. Thanks for the details shared and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you regarding this matter. Thank you for your time and efforts.

I'll be around if you need further assistance. 

[Glegly]

Thanks Liliya! Yeah, they helped.

[LiliyaFitbit]

Thank you for your reply, @Glegly.

I am glad to hear that our Support team took care of your case. Thank you for your time and feedback. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[Sandy_42]

Same thing happened to my strap. Tried to fix it but it is such a bad connection, it just came apart again. Not a good design at all.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sandy_42.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts and feedback. Our team is always working on our products and services, and your comments are always welcome. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them. 

Let me know if you have any questions.