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Broken Strap Band Connector

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‎05-02-2022 08:49 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

‎05-02-2022 08:49 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

I have bough Charge 4 for 7 months, (Oct 2021), after used for 4 months, my 1st strap band was broken, and I replaced it with extra band, as it's free came along in the box package.

After almost 7 months (last 2 days) my strap band connector (with the srew connecting with the unit) was broken. I believe it was caused by the poor quality of the material.

 

I have tried to fill in the claim at the fitbit support website but it seems the website didnot work properly.

May I have any advice how to solve it?

 

 

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‎05-02-2022 13:13

‎05-02-2022 13:13

You'll need to get with support as there is no repair for the Charge 4. Phone or chat is best. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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