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Broken Wristband On Charge 4

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‎11-21-2022 06:36 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎11-21-2022 06:36 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

I am also on my second Charge 4 due to connector post snapping off- in Europe so too much hassle to try to get a replacement.  I love Fitbit, but do not want to have to change it every 15 months! Has Charge 5 fixed this design problem with the connector??? Otherwise I join the 'former customers'.

 

Moderator Edit: Clarified subject

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‎11-22-2022 13:06

‎11-22-2022 13:06

Hi there @AEWOOD. Welcome to Community Forums.

 

I appreciate you shared your experience. I'd recommend you stay tuned to the Charge 5 board so you can check if the users report any similar experience.

 

Have a good one.

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‎11-22-2022 13:12

In response to LucioFitbit

‎11-22-2022 13:12

Hi LucioFitbit

 

Not such a great answer- you guys must know by now if Fitbit engineers fixed the problem of the watchband connection on version 5 of the Charge - or did they just ignore all the complaints? So my question remains- is there a better connection on the Charge 5- or do you really mean I should wait until people''s warranties run out and the connection to the band breaks off?  Then they will probably report it to the Charge 5 board.

If you answer my question, I might choose you as the Best Answer!

Thanks

A.

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