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Broken Wristband

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‎10-01-2022 16:23 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

‎10-01-2022 16:23 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

The top wristband to my Charge 4 randomly broke last night. I've only had my Fitbit for 5 months. I've read in the community forums that this is common. The support page is blank, so I'm writing on this community page to get support and a replacement fitbit.

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‎10-01-2022 20:44

‎10-01-2022 20:44

Hi @katherine_willi  the community forums is a good place to go for suggestions, a link or first hand advice on a particular style of Fitbit. You'll need support.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-01-2022 21:02

In response to Odyssey13

‎10-01-2022 21:02

Thank you! I just submitted a claim

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