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Broken band latch-Charge 3

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‎08-17-2021 07:34 - last edited on ‎08-17-2021 14:21 by Fitbit Moderator

‎08-17-2021 07:34 - last edited on ‎08-17-2021 14:21 by Fitbit Moderator

My Fitbit is past it’s warranty, but it’s still doing really well. The band latch that holds the wristband on got stuck and it broke when I tried to fix it. Is there some way I can get a replacement part? I’ve checked Amazon and EBay, but everywhere I’ve looked is out. I don’t want to have to buy another because this one still works so well. 

 

Moderator edit: updated subject for clarity

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‎08-17-2021 14:20

‎08-17-2021 14:20

Welcome to the Fitbit Community, @MKate99.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

Currently, there is no reparation center to fix Fitbit products and we don't sell spare parts. The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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