help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken screen on Fitbit Charge 2 HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-01-2019 13:44 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎09-01-2019 13:44 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

My Charge 2 HR has literally developed a massive crack down the middle of the screen and just stopped working.  I went back to the shop I bought it from and they advised me to contact Fitbit. I have the receipt  for proof of purchase. Can anyone help or advise?

Thanks in advance.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-01-2019 15:32

‎09-01-2019 15:32

There is another thread about this.  It's a huge problem with Charge 2.  If you're in warranty, Fitbit might help but if you're out of warranty then you are probably out of luck.  Check out the thread "Can a Cracked screen be replaced" - it has nearly 90,000 views.  Go to the charge 2 community page https://community.fitbit.com/t5/Charge-2/bd-p/charge2. and look for it if this link doesn't work:

 

https://community.fitbit.com/t5/Charge-2/Can-a-Cracked-screen-be-replaced/m-p/3067068#M185157

 

Best Answer
0 Votes