Broken wristband and battery short life

[IanTweedle]

I have stopped wearing my Fitbit after the band broken completely.  When I first got my Fitbit as a gift I noted that the band was slightly broken and contacted Fitbit of this issue.  Because the Fitbit still worked they informed me to keep wearing it.  Now that the band it completely broken they are refusing to fix it even though they already knew it was broken when I received it.

Also, my Fitbit holds a charge for no more than a few days.  When I called their customer services to report the broken band, I also reported the low battery charge.  They said there is nothing they can do on either issue.  The person I spoke to said that the typical Fitbit charge lasts no more than 4 days before a full charge is necessary.  4 days seems like a stupid charge for this product.

Does anyone have a suggestion for either problem?

I have a Charge 2 Fitbit.  I have stopped wearing my Fitbit as there doesn't seem to be any reason to wear it since it won't stay on my arm or hold a battery charge.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @IanTweedle, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[IanTweedle]

Thanks for your reply, but if you read my comment completely you would see that I have contacted the Customer Support team multiple times with no answer given to my situation.  I don't see what is going to happen if I call them a fourth or fifth time to complain further about my Fitbit not holding a battery charge and them telling me there is nothing they can do about it.

[Superfox]

Sounds like the fitbit team screwed you over. That's unusual, the're normally quite helpful. They sent me a newer replacement when my previous fitbit broke. I'd suggest buying replacement bands and turning auto sync off in your settings. You can buy replacement bands for your fitbit online- amazon, ebay, etc. for cheap in either singles or packs. I turn off auto sync which slows my battery life depletion. I can get through a week without charging.If that bugs you too much then this isn't the device for you. Hope this helps. And if not, hope you have better luck with your next device. Rock on, dude.

[RicardoFitbit]

Hello again! It's a pleasure for me to continue providing assistance and to see you guys participating again here in the Community Forums @IanTweedle @Superfox.

@IanTweedle I read your post, however, I'm unable to check your case details to assist you accordingly to the information that our Customer Support team provided to you, reason why my best advice at this moment is to contact them back if you require further assistance or if you need more details about the information that they provided to you. Your understanding and patience are appreciated.

@Superfox Your support is appreciated, thanks for sharing some helpful tips over here. I'll be around if you have any additional questions for me to answer.

I'll be here.