Bug report: The app says my email ID is invalid

[vishnus0903]

I recently purchased a fitbit to use with my Xiaomi K20 Pro. When I try to create an account on the app, it says "e-mail ID is not valid". I ended up creating an account from desktop, so I know my account exists, but it still shows me the same error when I try to log in from the app. I tried using the "forgot password" option, but it shows me the same error again when I enter my email address so that the recovery link can be sent. 

Please help me if possible. I spent a lot of money on this fitbit and it would be a bummer if there's a compatibility issue now.

[JuanFitbit]

@vishnus0903 , Nice to see you around. Thank you for your message and trying to reset your password. 

Please make sure that the Fitbit app has the latest update installed. 

Also verify that you allowed the Fitbit app to connect to the internet. 

Please check that the email provided does not have any typo in it

Then on your phone go to settings>apps>Fitbit app and delete the Cache. 

Restart your phone (off/on) and try to log in again. 

See you around. 

[vishnus0903]

Hi, i tried both these actions. Still facing the same issue. Please help

[rjd163]

Hi, I was having the same issue in the app only, in a browser on my phone I could sign in normally.  I was allowing the phone to auto fill my email address in the app. When I typed my email address in manually on the app it worked fine and I no longer received the "invalid email" error.

[JuanFitbit]

@rjd163 , A warm welcome to the Community! Thank you fo sharing your experience and the solution that worked for you. 

@vishnus0903 Nice to see you back. Thank you for your efforts again. Have you tried the tip provided by @rjd163 . Maybe not using the autofill option might solve this. 

See you around.