help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

CHARGE 3 STOPPED SYNCING

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-22-2020 14:33

‎10-22-2020 14:33

Sooo annoyed.... Like many on here a firmware update has left my perfectly good Charge 3 (only 9 months old) unable to sync with app on my phone.

I have FOLLOWED All of the advice to delete app, unpair, restart fitbit etc but now my phone cannot even find my bloody fitbit to pair with it,... Which is ridiculous. Totally lost my faith in this brand 😡😠 as I had this happen 4 or 5 years ago and I stupidly gave them the benefit of the doubt and tried again!  Wish I hadn't bothered 😒

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-22-2020 15:10

‎10-22-2020 15:10

I’m actually happy to read this because I’m having exactly similar problems since the last updates (although I think it’s more the app but could be both). 
My Charge 3 is loosing time (10-15mins) overnight and then won’t sync the next morning. I’ve done EVERYTHING suggested and the only thing that works is removing the device from the app and then pairing it again. Who has the time or inclination to do that EVERY DAY?

This is fast becoming useless to me and I feel the same way you do. If I have to get a new device it is increasingly unlikely to be another Fitbit. 😡

Best Answer
0 Votes