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CHarge 2 will not connect to iPhoneX

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‎09-05-2019 11:01 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-05-2019 11:01 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I cannot connect my charge 2. It is not showing in the Bluetooth section. Yes I turned off and then back on the Bluetooth and the phone. I also removed the Charge from my account. Now I cannot get it added back to my app. I go to set up a device and it doesn't see it at all. I have not had any problems and have had this Fitbit for around a year but the iPhone for only a month. Is this another product that stops working correctly once it's warranty is up? Can anyone help.

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‎09-05-2019 11:17

‎09-05-2019 11:17

I’m having the same issue. Was working a few hours ago, but now it’s not connecting at all. I also have an IPhone XS and I wonder if any updates caused it. I have had mine nearly three years so I don’t think it’s the device. I think it’s an app error

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