help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Calories are not calculated for exercises

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2019 17:50 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-28-2019 17:50 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Did an hour on elliptical and walked for nearly an hour. Displays them as peak, but no calories are listed as burned. Heart rate/calories are off. 

Best Answer
Labels:
2 REPLIES 2

‎01-29-2019 04:17

‎01-29-2019 04:17

@jayoung8 Welcome! It's great to see you around! Sorry to hear that your calories aren't being calculated. This is odd. Start by logging out from the app, restart your phone and log back in. If the issue persist could you share a screenshot of the issue?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎02-04-2019 16:58

In response to AlvaroFitbit

‎02-04-2019 16:58

DC00F72D-6079-4B40-805C-658518204FA2.png

9EDC8419-AAD3-4EC2-9E49-EBAD9951A29C.png

 

DC00F72D-6079-4B40-805C-658518204FA2.png

 

75929101-0BD6-4530-ABA1-CF46C98A8058.png

This did not fix it. I’ve tried to reboot the app. Disconnected and re-paired the device and app, but it seems my heart rate (even resting is wrong) and it shows 0 calories burned for any activity, but thousands of calories and active minutes on the main page. 

Best Answer
0 Votes