Calories burned way over

[Kayshiff]

My charge 4 has way over counted calories burned for the day. How do I fix problem?

[SteveH]

This problem can be down to the fitbit tracking too many steps or it calculating the calorie burn. Does your step count look reasonable? If so, check your profile settings for age, height and weight as there have a direct affect on the calorie calculations. You can do this via the web interface at https://www.fitbit.com/settings/profile

Can I also check that you are taking into account your BMR calories - those that you burn just keeping your body alive, even when asleep. Many people are surprised to see these included in their daily calorie totals and can lead to them thinking the numbers are too high.

[Kayshiff]

I have had a Fitbit since 2016 and this particular one I’ve only had for two months. It’s a charge 4 and my normal calorie burn daily is about 2000 cal or less. Beginning yesterday my calorie count was over 3000 that is never happened and I did nothing different than I normally do. And today it is already exceeding what I normally would have at this time of day. Please tell me how to fix this problem. Thank you

Sent from my iPhone

[SteveH]

I would check those profile settings in case one has been accidentally changed. Does your step count seem ok?

[Kayshiff]

I did double check my profile settings in my step count seems to be OK

Sent from my iPhone

[SteveH]

I don't know what else to suggest. If nobody else posts an answer then you could try customer support via contact.fitbit.com