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Calories decreased after Charge 2 synced

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‎10-21-2019 05:06 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-21-2019 05:06 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

my tracker automatically disconnected itself from my phone for 3 days and wouldnt update when i finally updated it the calories had decreased, is this just a fault as it hasnt recorded my day?

 

 

Moderator edit: updated subject for clarity

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‎10-22-2019 08:22

‎10-22-2019 08:22

@connieo2 Welcome! It's great to see you around!

 

Let me help you with your missing calories. Where are you viewing this data? Did you manually logged any activity during these 3 days that your tracker didn't sync? Could you share a screenshot of what you are seeing on your account? Check your personal information (age, height, weight, etc.) as this is used to calculate  your calories on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

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