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Calories displaying and NO option to choose Steps

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‎04-23-2020 09:53 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎04-23-2020 09:53 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

For some reason my IPhone and online dashboard will only display Calories - there is no option when I click on the add tiles to choose any other data point.  My HR is displaying steps as I scroll through - not sure how this happened or why but getting frustrated - it should not be this difficult?  I deleted and reinstalled app twice and nothing is working.  Any guidance or help? 

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‎04-24-2020 01:31

‎04-24-2020 01:31

That sounds to me as though your fitbit has somehow become disconnected from your account. In the app, when you go to your account settings by selecting your profile image at the top left of the dashboard, does your fitbit show in the list of devices? If not, then you can reconnect it by selecting "set up a device"

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