Can I change the Charge 3 Battery?

[Lilush1980]

Hi,

How do I change the battery in my Fitbit Charge 3?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Lilush1980. Welcome to the community forums! 

Thank you for your question. Currently, the battery on your Charge 3 can't be changed or replaced. If you're experiencing any inconvenience with the battery performance or if it's not charging, I'd recommend taking a look at the following help articles: 

Can I extend my Fitbit device's battery life?

Why isn't my Fitbit device's battery charging?

Hope this helps. 

[Lilush1980]

Hi,
Thank you for your email.
I have followed the instructions on cleaning the device and the charger but it still won’t charge, what can I do?

Thanks,
Liat

[WilsonFitbit]

@Lilush1980 Thanks for your reply. 

It's been a pleasure and thanks for following the suggested tips. If the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

Also, please make sure to explain the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.