Can I delete a portion of heart rate data?

[vc0079]

Can you select a couple of hours of heart rate data and delete it off the app?

[cjdr]

I too have had a similar problem with my brand new Versa. Had my fitbit off all afternoon yesterday and it's obviously been reflecting/picking up a reading from something on my dresser - now my stats are inaccurate. I just want to delete those hours that I wasn't wearing it! 

[clarkdave]

I’m also seeing this with my Versa. Even when it’s not being worn it regularly reports absurdly high HR numbers. Yesterday I didn’t wear it all but it thought I’d done 9hrs of intensive exercise.

Would be great if we could delete this erroneous data like we can with sleep logs.

[Tjerk]

My problem with my Versa is that the first 5 to 10 min of excercise give a way to high HR reading. About 2 times my HRmax. The rest is recorded pretty neat and comparable with my chest band Polar.

[Camilla_R]

I just got the flu and my heart rate is around 40 beats more than normal, dont know how this will affect my average heart rate for today/tomorrow but I fear it will totally destroy my statistics. Would be good to be able to remove the this day...

[IronicIonic56]

My need to delete erroneous readings isn't as severe as others, but the solution is the same.  I put my new Ionic on for the first time about 10:45 in the evening, right before I did a HIT workout on our elliptical. It showed a resting pulse rate of 133...   normally my resting pulse is 58-62 BPM.  There's a BIG spike on day one!  How do I delete that day?   

For example, is there a way to back up the data from my smartphone and watch into a PC, reset everything on the watch to factory new and re-install the app, edit out the misleading data in the backup set, then re-load the data to the app/watch? 

[daggs]

I would also vote on being able to delete or edit heart rate data. It throws off the resting heart rate and the only reason I have a fit bit watch is to monitor my heart. It occassionaly does exactly what everyone else says, sometimes even when I am wearing it. I woke this moring and it was reading 142+ but my actual heart rate was 70. Reseting has been done but that isn't the point...because once its on there it on there and part of all the calculations.

[IronicIonic56]

I doubt you can edit the data. I have the same problem with erroneous
readings from the first time I strapped it on. It said my heart rate was
128BPM, even though I was sitting still. I could believe 1/2 of that,
i.e., 64BPM.

Kind of makes the sleep monitor and other readings that depend on pulse all
suspicious, too!

[Teafairy]

Hi , this keeps happening with my Fitbit too.  Took it off yesterday and it has registered a heart rate of 192 , as this was the main feature that made me choose the HR I am disappointed that it is not accurate. This has only become a problem recently. 

[Samanthaohlson]

Hi! I’m getting all sorts of crazy heart rate data and active minutes, and I’ve restarted several times. What do I do?

[Kensi34]

I need this too. I added my sisters Fitbit to my account to set the time on her watch as it wouldn’t connect to her phone . I forgot to remove it so loads of her data is on my account. So loads of my data is wrong and it’s saying my resting heart rate is 87 bpm when it’s only rly about 57bpm

[ineedahero]

Adding to the chorus that would love a way to delete a couple of hours of clearly false info. I understand the strain on the system entering our own HR could cause but I don’t see how an “I wasn’t even wearing it” zeroing out option could hurt. 

[Fruity2016]

This has been happening to everyone I know with a fitbit and we’re all very annoyed. It really throws off stats if you take a couple days without wearing it and it periodically records an incorrect heart rate. I’ve tried everything...

In the article about the sensor for heart rate, it says that when not in use the light will turn off, but mine never does! Not even when it’s in the dark and not moving. So I’m wondering if that’s why?? I don’t know but it would be so much easier and make way more sense to be able to just delete a day -__-

[Samanthaohlson]

I finally just got an Apple Watch. 🤷🏼‍:female_sign: Bye bye bad customer service and
cheapo device.

[Hich]

Indeed. 

[RunsforCupcakes]

This just happened to me last night, and I have a habit of resetting my Alta due to the battery life. Last night it clocked a heart rate of 180 for two hours, and it could not record my sleep data for some reason. I did not log any steps, so I know I was not sleep walking, and my partner (who is a light sleeper) said that I was resting peacefully and breathing normally last night each time he woke. This little episode now has ruined the streak of hard work I have done to improve my heart rate stats, and has made me lose faith in the accuracy of the tracker information. I would love to hear from FitBit as to how they are debugging these trackers or allowing us to "reset" some of this wild, extraneous data. 

[Kate510]

This happened to me also. I took off my Fitbit Versa Lite and placed it on my dresser for about three hours. Apparently it was resting on my mirror and it recorded a super elevated heart rate and indicated I burned a ton of calories! I hope there is an update soon to allow us to erase portions of the heart rate data! It's messing up with my tracking!

[charleskn]

My Charge 4 does this fairly regularly, when it sits in my gym bag in my car during the work day. I have tried resetting several times with no improvement. Fitbit needs to address these issues. At least make it so that we can delete the bad data. Very frustrating

[charleskn]

Just the other day I was warming up, and my Charge 4 said my HR was nearly 200 bpm. Pretty crazy since my max HR is around 160-165.

And my fitbit is still registering HR data when it sits in my gym bag, in the car.

[JC_13]

Wow! At least five and a half years later, and zero progress on a stupid and so **ahem**ed simple-to-fix issue that basically renders all other tracking features of fitbit devices useless. Brand new Versa 3 doing the same thing and recording 190+ heart rate when I remove it to shower or whatever else I can't wear it for. It rests with the sensor on the matte black fabric band. Having no way to remove these erroneous readings means that all of my long-term tracked stats will be incorrect and worthless, and daily calorie-burn, etc. will be laughably inaccurate and also...useless, so this device is...useless. My only workaround is to open the app on my phone, sync the device, and shut down the device completely before ever removing it. Seems like a pretty crap thing to have to do with such an expensive little toy after so many years of "development."

Along with locking out your paying customers from using multiple features of the device, including access to the available data storage to save the user's own music and blocking everything behind multiple paid subscriptions...this company has clearly gotten in over their heads with a bunch of profit-driven business bros that just don't get it. Surprised Google hasn't kicked their asses into gear.

Glad I didn't pay for this piece of junk, but I'll make sure they never see a dime of my money or anyone I know. If Google doesn't course-correct and quick, fitbit is going the way of the dodo. They can't survive the competition with such piss poor response to their customers.

[Lectricblue13]

2022 and it’s still an issue, I was making progress on my cardio fitness score and it’s just destroyed by some bad data from a couple days, it’s pretty demoralizing (I know the progress is still there physically but it’s pretty irritating to have your progress not show for a stupid issue that could be fixed if they listened to us at all in the past 8 years!)