Can I increase the brightness on Charge 3?

[kronkie]

The step counter on my fitbit 3 is not bright enough to see, if it was the same as the clock face there would be no problem, can it be done??

Moderator edit: updated subject for clarity

[westsidesteve]

Similar to my problem. I tried going into a bathroom closing the door with all the lights off and I could see just the faintest of a display. Like I said customer service should be able to get you straightened out.

WSS

[Grandebp]

Thanks. I appreciate your help. I was finally able to get the room dark
enough (and also took out one contact so I could see much better up close)
and was able to put mine back to normal. I had not changed that setting in
the first place so that aggravated me. Thanks again for your help.
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[mgkass]

The screen is not bright enough for me to swipe it to get to the settings to0 change it- can I change it through the app?

[301253]

Sent from my iPhone

[Grandebp]

Well, I was finally able to get to settings and increase to Normal. That worked until this morning and now I’m back to a very faint screen. I was able, in a dark room, to see Settings and check the brightness. It’s still on Normal!!!!! I’m about ready to throw it away and buy another brand. 

[Grandebp]

You can’t make changes to the brightness through the App. This can only be
done on the watch itself. You will need to contact Support as I have done.
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[CatG31]

I was having the same issue. Can't  read my steps, clock face faint, etc.I went into settings and made the mistake of touching 'auto'. Now I can't  read the screen at all, so no way to get back to settings. I try resetting it and that didn't  work. Any more advice? Thanks!

[Grandebp]

CatG31, I’m going to assume you clicked on Dim and not Auto. Try going into a dark room to see if you can see the display at all. Hopefully you will be able to change it. I have contacted Customer Service for mine. 

[CatG31]

I thought it said auto. It was already pretty dim. I'll try what you
suggested. Thanks!

[NikkiCopleston]

I have a Fitbit Charge 3...and the Fitbit App in both an Android tablet and a Huawei P20 Pro phone. Nowhere under Settings can I find a brightness Control. Please explain how I adjust my Fitbit screen brightness from the phone or tablet using the Fitbit app. Thanks. 

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[Grandebp]

The only way to change the brightness is on the Fitbit itself. Sadly it
can’t be changed through the app. I had to start a Chat with Customer
Service and am now getting a replacement.
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[ragolf]

I have done that countless times!! also tried resetting, starting the watch all over again, you name it! and it still doesn't get any brighter. It's truly disappointing!!! I love the watch, but if I'm unable to see the screen what's the point in using it??!!

[Grandebp]

Go to Customer service and work with them. They replaced mine.
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[ragolf]

Thank you for your email.

That’s exactly what I did since the watch is still under warranty. We’ll
see how it goes.

[Grandebp]

Good luck.
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[FitSis2016]

I need help!!! please contact me asap// My new Charge 3 not sending the accurate numbers to my challenge rooms..Cannot get help thru support!!! 🤯🤯🤯

[westsidesteve]

Keep trying. Support was very helpful to me after they made me jump through a few understandable hoops. Just to make sure the problem wasn't on my end. When it was clear the glitch was in my Hardware they sent me a new one.

WSS

[Grandebp]

Not sure I understand what you mean—right numbers in my rooms. Please give
more info.
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[Grandebp]

Exactly. I took pictures of my Charge 3 in a dark room and in a normally
lit room so they could “see” my issue.
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[FitSis2016]

Thank you..
Just so frustrating..
I have had No response now in 9hours!!