Can I increase the brightness on Charge 3?

[kronkie]

The step counter on my fitbit 3 is not bright enough to see, if it was the same as the clock face there would be no problem, can it be done??

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[Linneywhinney]

I went on the website to try to use the 25% off they offered for a replacement and could only see the rose gold one, which I don’t want. Makes me wonder if they’re phasing out the charge 3 since it has issues. The charge 4 seems a lot more expensive for adding music, which I don’t need . Ugh

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[Grandebp]

That’s quite possible. So sorry.
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[Vishaj]

I use a charge 3 and my fitbit's brightness decreased and now it's so low I can barely see what's on screen and the app is useless. 

[Vishaj]

The brightness is low I can't even see whether the battery is getting charged and the app is not syncing I don't know for what stupid reason

..it shows 25% charged on app... But do t if that is as of today or it is some days old information... Seriously... Long list of improvements for Fitbit 

[301253]

My Fitbit started fading. It was on and off and eventually stopped working. Took it back to Currys before lockdown and they gave me a new one.
It’s ok for now but will not last a year. Bad design and not cheap.

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[katden51]

I've tried everything to make my Charge 3 brighter and it just doesn't work.   I love the looks of the Fitbit 3 but if you can't see it, what good is it.  I spend most of my summer outside.    Sad.

[Grandebp]

Agreed. You can contact Customer Service and see what they will/can do for
you.
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[Grandebp]

True. I will go to another brand when this one quits.
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[Grandebp]

That is only controlled by the Fitbit itself. Get the time up and scroll
left in order to get to the screens to the right. On the third scroll the
bottom is Settings. Tap on settings to get to Brightness. Your choices are
Normal, Auto and Dim in that order. I had to do this in a dark room. Still
didn’t help me and since mine was only 6 months old, it was replaced. Good
luck.
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[Grandebp]

Best bet is to contact Customer Service.
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[Sbfitcrazy]

I opened a "chat" and after 30 min. of waiting, there were still 57
chats ahead of me. Phone in is longer. Back in the day, I could
email them and they always took care of it right away. Now that is
not an option.

The only way to increase brightness is from the display which I can't
see to tap on. grrrrrrr.

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[Grandebp]

When I clicked on the link to customer support, it gave me the option to
send an email. You might send an email with very specific information.
Include what you’ve already done to try to fix the issue.
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[westsidesteve]

That's how it was with me and I thought it was very fair. They want to know you've tried everything to make sure that it's not defective and I did. When they decided there was a problem they sent me a new one and it is worked perfectly ever since. Thanks guys. 

WSS

[Sbfitcrazy]

I’ll look.
Thank you. Email was not an option when I was on there


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[Rowell]

Can I increase the brightness 

[katden51]

You can only put it on normal or auto and that doesnt fix itSent from my Verizon, Samsung Galaxy smartphone

[Carbar24]

It’s too dark to even see my settings to adjust brightness. So faint I can’t hardly see the time display. Any other suggestions to adjust the display brightness or what the problem may be?

[Citrusspice]

How do I increase the brightness on my charge 3 ?

[ljb17]

There is no option to swipe left.

[Grandebp]

If going into a dark room doesn’t help you see the display, you need to
contact Customer Service. Good luck.
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