Can I pair my Charge 2 with 2 different accounts?

[SunsetRunner]

I was wondering if you can connect your same  Fitbit Charge 2 To 2 Fitbit Accounts. And have it still run smoothly without any problems.

Moderator edit: Title

[SunsetRunner]

Interesting question, @SunsetRunner. As far as I know, you can have multiple devices on one account, but you cannot have one device on two, different accounts. I’m curious ... why would you want to do this? 

[SunsetRunner]

I have been having trouble with my current Fitbit Account lowering my steps. So I was hoping that I could have my Fitbit Charge 2 on 2 different Fitbit Accounts. Because I didn't want to lose all my badges by having to start a new Fitbit Account and possibly have it not making a difference with my steps.

[LuciaFitbit · Accepted solution]

Hi @SunsetRunner, nice to see you here again! This is an interesting question. I'll be glad to answer it. Currently it is not possible to pair one Fitbit device with multiple accounts at the same time. The only alternative is unpairing the tracker from one account, in order to pair it with the other, every time you wish to synchronize information. This is not a solution that we would recommend for the situation you are experiencing. Since having your step count lowered by your account is not an expected behavior, I wish to investigate a little further. Therefore I kindly ask you to answer the following questions:

- Do you log any activities manually?

- Does this situation happen always or is it linked to a specific moment or activity?

- Have you already tried performing any troubleshooting steps?

- When are the steps deleted? After a sync or during the day? 

@SunsetRunner nice to see you here again. Thank you for your help!

Hope to hear back from you soon.